Why does nigelmarven.com have an online shop?
Nigel runs the shop as a service to his fans - as you can see from the prices we do not make a profit on sales, and there is no extra charge if you would like a personal message from Nigel, hand-written on every item. Please bear in mind that the shop is run on this basis, this is why our delivery times are not super-speedy and the number of products we offer is a little limited!
Are any more Nigel Marven DVDs or books available?
The DVDs below are the only items we can offer for sale through our store. Many of Nigel’s popular films, such as the Sea Monsters and Giants series, are not available commercially in the UK, and we unfortunately have no control over DVD releases of any of our films and cannot supply copies. Currently none of Nigel's books are in print, so these are also not available to buy.
Due to customs and licensing issues, we are also unable to sell any of our DVDs to customers based outside of the UK. However, some shows may be available in the USA, so we recommend that US-based fans visit the Discovery Channel online store and conduct a search for "Nigel Marven" which should yield all available products. Fans in other parts of the world may be able to buy Nigel’s films from one of the big retailers. UK-based fans could contact the relevant broadcaster regarding future repeats of documentaries.
Is this online shop secure?
Ordering through nigelmarven.com is safe and secure. We use WorldPay as our payment service provider. WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or 128 Bit SSL. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.
What information do you collect and how do you use it?
When you place an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process your order and to notify you of your order status.
How do you protect my information?
We do not pass your personal information to any other third party. We will not e-mail you except with regard to your order - we don’t run a mailing list.
I'm not in the UK; can my parcel be delivered elsewhere?
Unfortunately, at the moment we can only guarantee shipping to the UK.
Can I pay by cheque or postal order?
Sorry, we’re unable to offer this service.
Which credit cards do you accept?
Visa, Switch, Mastercard, Delta, Solo and American Express.
Which currencies do you accept?
At present we are only able to accept British Pounds Sterling (£). We recommend The Universal Currency Converter as a tool to work out approximately what the price equates to in other currencies.
Is everything in stock?
Yes, all items available through the site are in stock at all times.
When will my order arrive?
If you order a DVD and ask to have it signed with a message from Nigel, there may be a lengthy delay because he is regularly away filming, sometimes for two months or more. Your order will be held until Nigel returns to the UK and signs the item.
We apologise for these delays, they are inevitable given Nigel’s hectic schedule. Please read the section entitled "Why do you have an online shop?" at the top of the page for more information on how this shop operates.
If you do not want a message from Nigel, or he is in the UK at the time of ordering, parcels will be shipped within a week of receipt and should be delivered within a fortnight of ordering. Non-personalised orders for the rest of the world will also be shipped within a week, but shipping may take longer, so please allow 3-4 weeks for delivery on all worldwide orders as a minimum.
Do you send any confirmation emails?
You will receive at least two emails, one immediately after you place your order and one when it is dispatched. You must give a valid email address to receive these messages.
My parcel hasn't arrived. What next?
Pease check your email account as we will contact you if there is a delay in despatch (see above). But please don’t hesitate to contact us if you have any queries and we’ll help you sort things out.
What is your returns policy?
We have a 30 day return and refund or replacement policy. Should you wish to return unwanted DVDs please send them back in their original condition for a refund. This will not include postage costs. If the goods are faulty or we sent them in error, we will offer the option of refund or replacement and we will refund your return postage costs. Please note that we cannot refund items that have been signed by Nigel in any circumstances unless the personal message was written wrongly.
What if I have a complaint?
Nigelmarven.com wants you to be completely satisfied with our service and is eager to resolve any problems. Should you have a complaint we will endeavour to respond within three working days. Please contact us giving as much as much information as possible regarding your order to help us sort out the problem quickly.